By FoodStorm | May 21st, 2018
At FoodStorm, we’re constantly on the lookout for new ways to enhance our catering software to provide an even better user experience. As part of our latest software upgrade, we’re pleased to announce the addition of a range of exciting new features that will help our customers to excel at what they do best. Take a look below to see what’s new.
Now you can locate Orders and Contacts by searching for any word in a company name, making it easier to locate customers quickly and with less typing. What that means is, for example, instead of typing ‘Steven West – Northern Railways’, just type ‘rail’ and the full company name will be displayed. And, the improved search tool isn’t case sensitive.
You can perform more advanced searches by adding search operators to your query. The following operators are available:
You can now set a different minimum order amount for online orders delivered on certain days, and can also apply a surcharge to your delivery fees on these days (the surcharge is applied to your existing delivery fees). For example, say you wanted to set a minimum order amount to $50 for weekends, plus an additional delivery surcharge of $10, you simply fill out the ‘Delivery Days’ table and adjust the ‘Min. Order Amount’ and ‘Delivery Surcharge’ columns.
For our multi-site customers, these settings can also be varied per site.
Delivery cost and delivery surcharges can be applied in a number of ways. You can apply delivery charges to all orders, to certain companies, or selected postcodes. Find out more about delivery costs here.
You can use the Delivery Days table to allow you to specify differing values for each day if you so wish. For customers using Sites, these settings may be overridden by Site Settings.
Orders placed through the shopping cart will be restricted to your delivery times for the specified day. Using the admin system, you can place an order for any delivery time.
Implementing a minimum order amount can differ from day to day. Note, the minimum order amount restrictions do not apply in the admin system. If you place an order in the admin system, it can be for any amount.
Learn more about setting minimum order amounts and applying delivery surcharges.
You can now specify different payment terms days for specific companies, which appear on the customer’s invoice.
One of the most important new enhancements is in the area of feedback.
Customer feedback is vital for any business. It can highlight operational weaknesses you may be unaware of, allowing you to adapt and change to continuously improve. It can make your customers feel valued and encourage them to address their criticisms to you, rather than airing them to others.
If you’re using the Staffing module, FoodStorm can also request feedback from your event staff, like on-site event managers at a function. You can ask staff to rate up to five aspects of an event, such as food presentation or beverage consumption.
Your staff on the ground are your eyes and ears at an event and can observe things you may not even notice, so seeking their opinions is a worthwhile exercise, as long as any criticisms are dealt with in a positive and non-judgmental manner.
The feedback process is quick and easy. The email containing the feedback questions will be sent 22 hours after the order has been completed. You may choose to modify the email, and you can do this by going to settings > email templates. The person providing feedback will be invited to click on a link, allowing them to return their rating and comments. If they don’t respond within 2 weeks, the feedback won’t be accepted or considered.
For customers using the FoodStorm CRM module and Shopping Cart, you can send an automatic email to customers requesting feedback on their catering orders.
FoodStorm can also send instant notifications to your team when feedback is received. For example, if you receive a 3-star rating or lower you can be instantly notified so that you can provide additional customer service.
You can view customer feedback on the orders page. You can see when the email was sent and when the response was received—you’ll also be able to see recent feedback on the contacts page. Feedback reports will be generated which detail and summarise all feedback received.
Find out more about generating feedback with FoodStorm here.
For more than a decade, the FoodStorm team has facilitated our catering clients improve customer service through our technological advancements. Book a free demo with us today to see what we’re all about.